Refund Policy

Last updated 12 October 2026

14-day refunds, no questions asked

If you're not happy with Premium, email [email protected] within 14 days of buying it, from the email address you sign in with, and we'll refund you in full. You don't need to give a reason.

What happens when you're refunded

• The money goes back to the card or account you paid with, normally within 5–10 working days, depending on your bank.
• Premium is removed from your account straight away. Your medals stay on your account, but your cabinet is no longer on display.
• You can buy Premium again at any time.

After 14 days

Refunds after 14 days are at our discretion, but if something's gone wrong (for example, a Premium feature isn't working for you), get in touch and we'll do our best to put it right.

Your legal rights

This policy doesn't take away any rights you have by law. Your rights if digital content is faulty always apply, and where the law where you live gives you a longer right to cancel a purchase, that still applies too.

About the payment

Premium is sold through Stripe, which acts as the seller of record and appears on your receipt. Stripe may also process a refund for you directly, for example if you contact them about the payment. Please contact us before disputing a payment with your bank: it's quicker for everyone, and we'll sort it out.